From revolutionizing communication dynamics to fostering patient-centric approaches, we delve into the secrets behind elevating clinical or cosmetic practices to new heights of success.
See how we can leverage AI to Analytically Measure Empathy, Collaboration, and Trust in your patient interactions.

In this episode of the "Take One Patient" podcast, host Julie Soukup introduces Dr. Grin Lord and Dr. Jolly from mpathic to discuss advancements in patient communication. The conversation highlights their work in using AI-driven performance feedback to improve doctor-patient communication.
Why this is important:
The delay in traditional feedback methods can be ineffective.
The mpathic system uses Medical Memory's videos to record and then focuses on measurable elements like reflective statements and open-ended questions, known to improve healthcare outcomes.
Leveraging video and AI provides immediate, consistent, and unbiased feedback, enhancing learning and application in real time.
The approach aims to cultivate empathy and trust, which are crucial for better medical outcomes and job satisfaction among healthcare providers.
Looking Forward:
Medical memory tools help patients recall critical information post-surgery, addressing the psychological impacts of trauma on memory.
The potential of combining video recordings with AI analysis to refine both patient and team communication.
The collaboration between mpathic and Medical Memory aims to create a comprehensive system for enhancing medical practice through improved communication.
Overall, the episode underscores the importance of empathy and effective communication in healthcare and how AI can revolutionize traditional coaching methods to achieve these goals.
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